Returns & Exchanges Policy

Last Updated: July 15, 2025

At 4 Nerd 2 Nerd, we partner with Printful to fulfill and ship your orders. We want you to be thrilled with your new gaming, book, tech, and home-living gear. If something isn’t quite right, here’s how our returns and exchanges work.

 

1. Eligibility & Timeframe

• All returns and exchanges must be initiated within 30 days of delivery.

• Eligible only for orders shipped to U.S. addresses.

• Items must be in the same condition you received them—unused, unwashed, and with original tags/packaging.

 

2. Defective, Damaged, or Incorrect Items

If your product arrives defective, damaged, or not as ordered:

1. Email us within 30 days at returns@4nerd2nerd.com.

2. Include:

   • Order number

   • A photo of the item and any packaging damage

   • A brief description of the issue

3. We’ll coordinate a prepaid return label via Printful.

4. Upon receipt and inspection, we’ll send you a replacement or issue a full refund.

 

3. Change-of-Mind Returns

For non-defective items, you may return them within 30 days of delivery for a refund or exchange:

• Return shipping costs are your responsibility.

• Use a trackable shipping method and retain your tracking number.

• We’ll credit your original payment method once we receive and inspect the item.

 

4. Exchanges

To swap to a different size, color, or product**:

1. Initiate a change-of-mind return (see Section 3).

2. Place a new order for the item you want.

3. Once your return is received, we’ll process your refund so you’re not double-charged.

 

5. Refund Processing

• Refunds are issued to your original payment method within 5–7 business days of receiving your return.

• You’ll receive an email confirmation once your refund is processed.

• Original shipping fees are non-refundable, unless the return is due to a defect or error on our part.

 

6. Non-Returnable Items

• Gift cards

• Downloadable digital products

• Custom or personalized items (unless defective or misprinted)

 

7. Printful’s Requirements & Warranty

• All returns and refunds follow Printful’s standard return guidelines.

• Products carry Printful’s manufacturer warranty. Defective items that qualify under warranty receive a repair, replacement, or refund.

 

8. How to Initiate a Return or Exchange

1. Email returns@4nerd2nerd.com with “Return Request” or “Exchange Request” in the subject line.

2. Provide your order number, item details, and reason for return/exchange.

3. Follow our return label instructions (for defective/damaged) or ship back at your expense (for change-of-mind).

4. Track your return until it arrives at our facility.

 

9. Review & Abuse Policy

• We value honest, constructive feedback—please don’t post negative reviews without cause.

• Abusive or profane communication toward our support team will result in cancellation of your return privileges.

 

10. Updates & Changes

We may update this policy as Printful revises its guidelines or to comply with new laws. Any changes will be reflected in the “Last Updated” date above.

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Thank you for shopping with 4 Nerd 2 Nerd. We’re here to make your next room-level build worry-free!